Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, please contact us at info@borgertdesign.se. Note that returns must be sent to the following address:

Borgert Design
Västermalmsvägen 10
791 77 Falun
Sweden

Return shipping costs are the responsibility of the customer.

You are always welcome to contact us with any questions regarding returns at info@borgertdesign.se.

**Damages and Issues**

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.

**Refunds**

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at info@borgertdesign.se.